GX-EW1210A-1

Q. Are you a manufacturer or trading company?
A: We are a 15 years manufacturer for Rehabilitation Therapy products.
Q. Do you have CE MDR 2017/745? Do you have EU Rep.?
A: Yes, we have both.
Q. Do you register in American Federal Drug and Food Administration?
A: Yes, we register.
Q. Where is your factory located? What’s your export port?
A: Our factory is located at Foshan, China. Near Guangzhou or Shenzhen Port, China.
Q. What are your contract terms?
A: Payment term: T/T 30% deposit after order confirmed, 70% balance paid before shipping, detailedly payment term can be negotiated.
Lead time: 7- 45 days
Sample policy: Samples are always available for each model!
Q. How to purchase your product?
A: Quotation → PI → Confirm PI → Arrange 30% deposit →Producing →QC inspect → Pay balance → Shipping.
Q. Do you accept OEM or ODM order?
A: We are very experienced for OEM, ODM project.
Q. What’s your warranty policy?
A: We provide 6 years warranty for Aluminum or metal frame.

Goxo has EU reprensative in Germany and has CE MDR and ISO 13485, and registered in Certificate Of Free Sale (CFS) and we have been registered in American Food and Drug Administration (FDA) for all our products. Standardized manufacturing and quality control management under SGS.

Our products were sell over 90 countries and keep a good reputation for many years. We have a professional R&D dept team with advanced manufacturing skills and good quality control system, after sale service is also our focus.
After 15 years of hard working, GX、Gxcare、GxMed brand have earned a high reputation for its excellent quality and service in global market. And we always focus on further improve product quality in order to better user’s life standards.

We are committed to providing our customers with a satisfying shopping experience. We have one year warranty policy, which means you have one year after receiving your item to request a guarantee.

**Warranty Conditions**
1. Quality problems caused during transportation (such as damaged/lost parts, frame scratched, moving parts inflexible, etc.)
2. In normal use, the products breaks down.
3. The warranty period of the whole products (including parts) is within one year from the date of buyer received the goods.

**Warranty Methods**
1. The parts are damaged and the seller sends new parts to the buyer.
If the vulnerable parts are damaged due to extrusion or collision caused by transportation, the seller will be responsible for sending new parts to the buyer . They will be shipped by sea in next purchase container.
2. If the products is damaged/defective, The seller is responsible for sending new one to buyer. They will be shipped by sea in next purchase container.

**Notes the following conditions are not covered by the warranty**
1. Damage caused by improper installation or use or caused by self-disassembly.
2. Damage caused by exceeding the normal range of use (such as used to carry items, climb stairs, violence use, etc.)
3. Damage caused by self-modification of the products.

**Contact Us**
If you have any questions about our warranty policy, please feel free to contact us:
* Email: channel@gx-med.com